Why we're sharing our shipping data
The COVID-19 pandemic is the defining moment of this decade.
Business models are being flipped upside down. Ecommerce penetration made a decade leap in just a couple months and we went from the high teens to over 30% of retail happening online.
Standard supply chains have been turned inside out. All shipping carriers are seeing more volume every day compared to the holiday peak volume from last year. Some carriers are adjusting well, some are struggling, and everybody is adapting at different speeds to keep up with demand.
That is exactly why we’re providing you, the brand builders, the creators, the operators, with insight into what we’re seeing with the shipping carriers that ShipBob leverages within our fulfillment network across the United States like UPS, USPS, FedEx, and DHL.
We all know there have been carrier delays during the COVID-19 pandemic, but we want to present you with some real time data to highlight this. Please see what we put together below and if you have ideas on additional data you would like to see, please contact us with the form below.
With all Merchants
ShipBob Shipping Status
The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery, meaning the time it takes once an order is placed until the customer receives their order.
Support Performance
The data below is a weekly snapshot of our customer support performance, including our time to first response and the time to full resolution.
While we are releasing changes continuously across our merchant-facing application, our fulfillment engine, and our warehouse management system, we are highlighting only those most important to our customers. See what's new at ShipBob in 2023:
Weekly insights into carrier performance, support times, and product releases.
This data is aggregated across shipping zones for each respective ground service.
About the Data
Important Holiday Cutoff Dates
Shared by our carrier partners
FedEx Ground: 12/16
USPS Priority Mail: 12/17
UPS Ground: 12/13
USPS First Class: 12/17
ShipBob Zone Index
The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery broken out by shipping zones across the United States.
Time to Full Resolution
(times are in hours)
15.5
🌱 Spring '23 Release: Simplify Logistics with ShipBob
Our latest Seasonal Product Release is full of new innovations to help you simplify logistics and fulfillment.
🌱 Explore new Spring '23 features
🌱 Save your seat for our LIVE Spring '23 webinar on May 23rd hosted by ShipBob's CEO
April 2023 🌱
💳 Local Currency Now Available for Australia, Canada, the UK, & EU
ShipBob has released the option to view pricing in the ShipBob dashboard and pay in the local currency of the countries we fulfill in. Merchants using ShipBob’s fulfillment centers in Australia, Canada, the United Kingdom, or Europe can choose between AUD, CAD, GBP, EUR (or USD). To enable local currency, reach out to your Merchant Success Manager or ShipBob’s Merchant Care team. Learn more.
❄️ Winter '23 Release
Unlock control and flexibility to fulfill your way. Winter Releases
March 2023 ❄️
📍 Optimal FC Order Allocation Rule
We’ve added a new order allocation rule to help you optimize for the lowest fulfillment cost, even when inventory isn’t immediately available. For background, our default logic allocates each order to the closest fulfillment center (FC) that has available inventory, and if the closest location doesn't have any inventory, we'll look at the next closest FC to check for inventory until we allocate the order to the closest FC with available inventory. When you enable this new optimal FC order allocation rule: Orders shipping to a destination in the US will always be allocated to the fulfillment center that’s closest to the order destination, irrespective of inventory levels. This means orders will go into exception until inventory is replenished in the closest FC. Orders shipping to a non-US destination will be fulfilled from the most cost-effective FC (which is not necessarily going to be the closest distance each time). This also means orders will go into exception until inventory is replenished in the most cost-effective FC. Learn more.
⏰ New B2B Order Timestamps & Photos
We’ve added new timestamps and photos to improve B2B order visibility, including details when a freight or prepaid parcel order has been sorted and picked up. We’re also now attaching photos of all outbound B2B shipments for added transparency and to help you dispute chargebacks.
February 2023 ❄️
⚙️ NetSuite Integration
Thinking about using NetSuite as your ERP? ShipBob's new direct, general-purpose integration helps you centralize your business-critical ecommerce data. Automate real-time data sync between platforms, so you can keep using NetSuite as your source of truth without switching between platforms. NetSuite is available in ShipBob’s App Store. Learn more.
💻 Developer API Improvements for Self-Service Personal Access Tokens Connect & Build Anything
Save time generating API access tokens when you want to connect your tools to ShipBob. We’ve added the ability to generate personal access tokens (PATs) directly from the ShipBob dashboard. Learn more.
January 2023 ❄️
⚙️ Bulk Upload for Manual B2B Orders
ShipBob has updated our bulk order upload template with the ability to support B2B orders. With this new template, you can upload up to 1,000 orders per spreadsheet and 50 items per order. You can also include any special packing or SKU instructions. Learn more.
⚙️ Auto Split Allocation Rules
With our new (optional) auto split allocation rules, you can optimize for delivery speed by automatically splitting orders into multiple shipments (instead of having orders go into exception because not all items are currently available at the most optimal fulfillment center). Getting your products into customers hands’ faster by shipping what’s available now is applicable to the following scenarios: 1) Multi-warehouse auto split if distributing inventory across multiple fulfillment centers and the products ordered are available now from different fulfillment centers. 2) Partial fulfillment auto split when using a single fulfillment center and at least one product is out-of-stock (having the available SKUs ship now and the rest of the order ship separately once it’s back in stock) To enable auto split allocation rules, please reach out to Merchant Care. Learn More.
🇬🇧 New United Kingdom Fulfillment Center
ShipBob’s newest UK fulfillment center is now open. It’s located in Swindon, a 2-hour drive from London with excellent transport links to reach the majority of UK shoppers in just 1 day. With expanded coverage and capacity, you can accelerate your in-country growth while also shipping globally from the UK to anywhere in the world, and you have the flexibility to choose DDU or DDP shipping. Learn More.
2022 Product Releases
🍂 Fall '22 Release | 🏖 Summer '22 Release | 💐 Spring '22 Release | ❄️ Winter '22 Release
October 2022 🍂
⚙️ Product Bulk Upload for Warehouse Receiving Orders (WROs) Optimize Your Supply Chain
Save time sending inventory to ShipBob with a new WRO product bulk upload feature that allows you to upload products, quantities, and product lot information to WROs using a spreadsheet file, rather than searching for each product individually and manually entering quantity and lot information. This feature is generally available for all merchants, but is especially helpful for those with a higher SKU count and those who place many WROs. Learn more.
💻 Developer API Improvements for Self-Service Testing Connect & Build Anything
Merchants using ShipBob’s open API have a faster way of testing integrations with new Simulation APIs. With this release, developers can simulate marking an order as shipped and marking an order as delivered without requiring support from ShipBob. Learn more.
September 2022 🍂
🚢 FreightBob Now Sailing Weekly Optimize Your Supply Chain
We are officially doing weekly freight sailings with FreightBob! Get unparalleled flexibility when sending freight to the US from China, without having to wait for specific sail dates. Enjoy guaranteed capacity via fast and affordable rates, just in time for the holidays. Learn more.
📦 FBA Prep Automation