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Why we're sharing our shipping data

The COVID-19 pandemic is the defining moment of this decade.

Business models are being flipped upside down. Ecommerce penetration made a decade leap in just a couple months and we went from the high teens to over 30% of retail happening online.

Standard supply chains have been turned inside out. All shipping carriers are seeing more volume every day compared to the holiday peak volume from last year. Some carriers are adjusting well, some are struggling, and everybody is adapting at different speeds to keep up with demand.

That is exactly why we’re providing you, the brand builders, the creators, the operators, with insight into what we’re seeing with the shipping carriers that ShipBob leverages within our fulfillment network across the United States like UPS, USPS, FedEx, and DHL.

We all know there have been carrier delays during the COVID-19 pandemic, but we want to present you with some real time data to highlight this. Please see what we put together below and if you have ideas on additional data you would like to see, please contact us with the form below. 

With all Merchants

ShipBob Status

ShipBob Shipping Status 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery, meaning the time it takes once an order is placed until the customer receives their order.

Support Performance 

The data below is a weekly snapshot of our customer support performance, including our time to first response and the time to full resolution.

While we are releasing changes continuously across our merchant-facing application, our fulfillment engine, and our warehouse management system, we are highlighting only those most important to our customers. See what's new at ShipBob in 2022:

Weekly insights into carrier performance, support times, and product releases.

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Want to be notified when ShipBob updates our carrier performance index, support status, and announces new product releases?

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This data is aggregated across shipping zones for each respective ground service.

About the Data

Important Holiday Cutoff Dates

Shared by our carrier partners

FedEx Ground: 12/16

USPS Priority Mail: 12/17


UPS Ground: 12/13 



USPS First Class: 12/17


ShipBob Zone Index 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery broken out by shipping zones across the United States.

Time to Full Resolution

(times are in hours)



11.1

💐 Winter '22 Release 💐 

Visit our Spring '22 Release Hub to see the newest features that can help you fulfill your everything orders with confidence and consistency.

Missed our ❄️ Winter '22 Release? ❄️ 
Check it out here.

April

🇦🇺 🇬🇧 Expanded International Shipping from Australia & the UK     Grow Global  
ShipBob now supports shipping to expanded international destinations from both our United Kingdom and Australia fulfillment centers! Fulfill your cross-border shipping needs by reaching customers in the US, EU, Canada, and 200+ more countries from these fulfillment centers. 

Note: This is automatically enabled for merchants that are already shipping out of our UK and Australia fulfillment centers. If you want this disabled for all or some countries, follow the instructions here to turn on destination-based rules. 

🌎  DDP Update: Break Out Duties From Shipping at Checkout     Grow Global  

For those who have enabled FlavorCloud for DDP shipping on international orders originating in the US, you can now break out duties from shipping costs on your Shopify store’s shipping methods at checkout to drive further conversions.

Are you on Shopify but don’t have DDP shipping enabled yet? We can help you get set up quickly! Learn more here.

🚚  Ship freight from China to the US with FreightBob    Freight  
ShipBob’s managed freight program that ships freight weekly from China to the US on our own chartered container ships for our customers only. 
Learn more here.

⚙️ New Shopify Settings Management Experience     Merchant Experience  
Manage all settings for your Shopify store integration from a single location in your ShipBob dashboard (instead of multiple places across Quick Setup and Account Settings). In addition to making this easier to manage, this release includes 2 new self-serve settings: Fulfill ShipBob Line Items Only and Payment Status. 
Learn more here

🛒 Shopify Bulk Order Import Functionality    Merchant Experience  
Use the new bulk order import feature to import historical orders or a large set of orders all at once, given an input date of your choice. This is a great “catch-all” feature to capture order gaps that may need to be imported for any reason (like clean-swept orders, a period of time when auto-fetch was off, or when first onboarding with ShipBob). 
Learn more.

✅ Self-Serve Option to Add Custom Poly & Bubble Mailer    Merchant Experience  
You can now select custom poly mailer or custom bubble mailer as a custom packaging option from your dashboard (‘Custom box’ was formerly the only option). Learn more here.

➕ Add PO or Reference to WROs via Public API     Merchant Experience  
If you create WROs through ShipBob’s public Developer API, you can now add a PO number or external reference and query for WROs with that PO or Reference in order to access WRO status updates and other receiving information. Learn more here.

♻️ Enhanced Recycling Efforts at ShipBob   Merchant Experience  

We partnered with Link, a sustainability solutions service, to improve recycling rates at all ShipBob operated fulfillment centers through training and data reporting. In piloting this with Link, we were able to achieve 97% recycling at our fulfillment center in Moreno Valley, CA, preventing 430 tons of waste from reaching the landfill in 2021 alone. We have since expanded this project to all of the other fulfillment centers we operate.

📫 Important Information on Returns    Merchant Experience   

When creating a customer return to send products back to a ShipBob fulfillment center, you'll want to ensure that you include a unique Reference ID (or RMA) and upload the tracking ID as soon as possible if you are utilizing prepaid labels. The RMA and tracking number allow our staff to identify your return(s) and associate them with your ShipBob account. Failure to provide this information will classify the return as unidentifiable and result in the disposal of the product(s). 

Note: There's no need to worry about unidentifiable inventory related to WROs — we will create a URO on your account if we suspect the inventory is related to an inbound WRO instead of a return (if there are 10+ units of a single product). Read more on returns here

🌏 International Inventory Allocation by Merchant Cost     Grow Global  
For merchants fulfilling orders in multiple countries, we've simplified inventory allocation across all countries we ship from. Instead of defaulting to shipping from the US when the non-US in-country fulfillment center is out-of-stock, we can now automatically assign the order to the fulfillment center with the lowest shipping cost. Learn more here.

📊 Improvements to Analytics and Reporting Tool     Merchant Experience  

We’ve upgraded our Analytics and Reporting tool (ART) to improve load times and also made the following changes:

- The Daily Inventory History report shows all fulfillment centers that currently have or previously held your inventory. 

- View late but upgraded orders as a new status on Fulfillment Turnaround Time report.

- The Inventory Distribution report in ART now redirects to the Ideal Distribution tool, which you can access in the Locations page in your dashboard.

March

🇨🇦 New Canada Fulfillment Center     Grow Global  
Due to the high demand in the region, ShipBob has added a second fulfillment center in Toronto, Ontario! With expanded coverage and capacity, you can accelerate your in-country growth while also shipping globally from Canada to anywhere in the world. By storing inventory in ShipBob’s Canada FCs, you can meet the Amazon-level expectations of Canadian-based customers and reduce the taxes and tariffs that come with international shipping. Having the ability to ship from Canada also means reduced transit times and less delays, charges or tariffs in customs.

ShipBob’s Toronto location is ready to start shipping orders on March 23rd! 
Learn more.

🇨🇦 🌎 International Shipping from Canada    Grow Global  
ShipBob’s Canadian fulfillment centers now supports shipping to destinations outside of Canada. Reach customers in the United States, Australia, the UK, EU, and 200+ more countries. Learn more.


February

😍 🛒 2-day Badges with Estimated Delivery Date     Merchant Experience  
ShipBob now allows merchants to customize their shopper experience at checkout by adding 2-day shipping badges to their product pages. This is a complementary value-add to boost Shopify conversion and shopper selection of the 2-day shipping option. Merchants are now able to select a ShipBob product to generate a unique preview link that will display the badge settings selected to preview the badge on their site. Learn more.

📜 🛒 CartBob Rules     Merchant Experience  
ShipBob’s CartBob application for Shopify merchants now includes customizable rules. Specify different rates based on the value, weight, or destination location of a shopper's cart during checkout on their Shopify store rather than the real-time rates displayed by CartBob. Learn more. 
Learn more.

⚙️ 🛒 Restrict PO boxes and military addresses for 2-Day using CartBob    Merchant Experience  
PO boxes and military addresses are now restricted in CartBob to ensure these orders do not get assigned to ShipBob 2-Day Express.

📥 Order Details Page: Submit a Claim     Merchant Experience  
Save time when you submit a claim from the actions drop-down on the order details page.

⏱ New order status: pick in progress     Merchant Experience  
We’ve added another order status to provide you visibility! Merchants now have transparency into when a pick is in progress, and can clearly see when the order can no longer be updated or canceled.

⚙️ System-Driven Order Splitting    Merchant Experience  
ShipBob’s box algorithm can now be used to automatically split large B2C orders upstream, ensuring orders are shipped in consistently cost-effective packaging. 
Learn more.

January

🇪🇺 🌏 Mainland Europe fulfillment center in Western Poland     Grow Global  
Our first mainland European fulfillment center is located in Poland (Gorzów Wielkopolski). With the fulfillment center strategically located near the Germany border, you can reach the local Polish and German markets in 1 business day, France in 2-3 days, and Spain within 4-5 days. Learn more about getting started in ShipBob Europe here or request access in your ShipBob dashboard.

🇺🇸 🌏 DDP Shipping     Grow Global  
Ensure a seamless cross-border experience to convert more international shoppers into loyal customers. DDP shipping will allow the customer to prepay duties and taxes so that their order does not get held up in customs. DDP is available at select US warehouses for shipments originating from the US with international destinations. Learn more.


See 2021 Product Release Notes Recap here.

Week ending May 21, 2022

Receiving Times

The data below shows how many business days it takes for ShipBob to identify inventory that arrives at our Fulfillment Centers and store it.

2-Day Shipping Performance


The data below is based on ShipBob's standard ground carrier 2-day shipping performance percentage.

Time to First Response

(times are in hours)



1.52

2022 Product Releases