Why we're sharing our shipping data

The COVID-19 pandemic is the defining moment of this decade.

Business models are being flipped upside down. Ecommerce penetration made a decade leap in just a couple months and we went from the high teens to over 30% of retail happening online.

Standard supply chains have been turned inside out. All shipping carriers are seeing more volume every day compared to the holiday peak volume from last year. Some carriers are adjusting well, some are struggling, and everybody is adapting at different speeds to keep up with demand.

That is exactly why we’re providing you, the brand builders, the creators, the operators, with insight into what we’re seeing with the shipping carriers that ShipBob leverages within our fulfillment network across the United States like UPS, USPS, FedEx, and DHL.

We all know there have been carrier delays during the COVID-19 pandemic, but we want to present you with some real time data to highlight this. Please see what we put together below and if you have ideas on additional data you would like to see, please contact us with the form below. 

With all Merchants

ShipBob Status

ShipBob Shipping Status 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery, meaning the time it takes once an order is placed until the customer receives their order.

Support Performance 

The data below is a weekly snapshot of our customer support performance, including our time to first response and the time to full resolution.

While we are releasing changes continuously across our merchant-facing application, our fulfillment engine, and our warehouse management system, we are highlighting only those most important to our customers. See what's new at ShipBob in 2023:

Weekly insights into carrier performance, support times, and product releases.

This data is aggregated across shipping zones for each respective ground service.

About the Data

Important Holiday Cutoff Dates

Shared by our carrier partners

FedEx Ground: 12/16

USPS Priority Mail: 12/17

UPS Ground: 12/13 

USPS First Class: 12/17

ShipBob Zone Index 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery broken out by shipping zones across the United States.

Time to Full Resolution

(times are in hours)

15.5

🌱 Spring '23 Release: Simplify Logistics with ShipBob

Our latest Seasonal Product Release is full of new innovations to help you simplify logistics and fulfillment.

🌱 Explore new Spring '23 features 

🌱 Save your seat for our LIVE Spring '23 webinar on May 23rd hosted by ShipBob's CEO

April 2023 🌱

💳 Local Currency Now Available for Australia, Canada, the UK, & EU
ShipBob has released the option to view pricing in the ShipBob dashboard and pay in the local currency of the countries we fulfill in. Merchants using ShipBob’s fulfillment centers in Australia, Canada, the United Kingdom, or Europe can choose between AUD, CAD, GBP, EUR (or USD). To enable local currency, reach out to your Merchant Success Manager or ShipBob’s Merchant Care team. Learn more.

❄️ Winter '23 Release

Unlock control and flexibility to fulfill your way. Winter Releases

March 2023 ❄️

📍 Optimal FC Order Allocation Rule
We’ve added a new order allocation rule to help you optimize for the lowest fulfillment cost, even when inventory isn’t immediately available. For background, our default logic allocates each order to the closest fulfillment center (FC) that has available inventory, and if the closest location doesn't have any inventory, we'll look at the next closest FC to check for inventory until we allocate the order to the closest FC with available inventory. When you enable this new optimal FC order allocation rule: Orders shipping to a destination in the US will always be allocated to the fulfillment center that’s closest to the order destination, irrespective of inventory levels. This means orders will go into exception until inventory is replenished in the closest FC. Orders shipping to a non-US destination will be fulfilled from the most cost-effective FC (which is not necessarily going to be the closest distance each time). This also means orders will go into exception  until inventory is replenished in the most cost-effective FC. Learn more. 

⏰ New B2B Order Timestamps & Photos
We’ve added new timestamps and photos to improve B2B order visibility, including details when a freight or prepaid parcel order has been sorted and picked up. We’re also now attaching photos of all outbound B2B shipments for added transparency and to help you dispute chargebacks. 

February 2023 ❄️ 

⚙️ NetSuite Integration
Thinking about using NetSuite as your ERP? ShipBob's new direct, general-purpose integration helps you centralize your business-critical ecommerce data. Automate real-time data sync between platforms, so you can keep using NetSuite as your source of truth without switching between platforms. NetSuite is available in ShipBob’s App Store. Learn more.

💻 Developer API Improvements for Self-Service Personal Access Tokens  Connect & Build Anything 
Save time generating API access tokens when you want to connect your tools to ShipBob. We’ve added the ability to generate personal access tokens (PATs) directly from the ShipBob dashboard. Learn more.

January 2023 ❄️ 

⚙️ Bulk Upload for Manual B2B Orders
ShipBob has updated our bulk order upload template with the ability to support B2B orders. With this new template, you can upload up to 1,000 orders per spreadsheet and 50 items per order. You can also include any special packing or SKU instructions. Learn more.

⚙️ Auto Split Allocation Rules
With our new (optional) auto split allocation rules, you can optimize for delivery speed by automatically splitting orders into multiple shipments (instead of having orders go into exception because not all items are currently available at the most optimal fulfillment center). Getting your products into customers hands’ faster by shipping what’s available now is applicable to the following scenarios: 1) Multi-warehouse auto split if distributing inventory across multiple fulfillment centers and the products ordered are available now from different fulfillment centers. 2) Partial fulfillment auto split when using a single fulfillment center and at least one product is out-of-stock (having the available SKUs ship now and the rest of the order ship separately once it’s back in stock) To enable auto split allocation rules, please reach out to Merchant Care. Learn More.

🇬🇧 New United Kingdom Fulfillment Center 
ShipBob’s newest UK fulfillment center is now open. It’s located in Swindon, a 2-hour drive from London with excellent transport links to reach the majority of UK shoppers in just 1 day. With expanded coverage and capacity, you can accelerate your in-country growth while also shipping globally from the UK to anywhere in the world, and you have the flexibility to choose DDU or DDP shipping. Learn More.

2022 Product Releases

 🍂 Fall '22 Release | 🏖 Summer '22 Release | 💐 Spring '22 Release | ❄️ Winter '22 Release

October 2022 🍂

⚙️ Product Bulk Upload for Warehouse Receiving Orders (WROs)  Optimize Your Supply Chain
Save time sending inventory to ShipBob with a new WRO product bulk upload feature that allows you to upload products, quantities, and product lot information to WROs using a spreadsheet file, rather than searching for each product individually and manually entering quantity and lot information. This feature is generally available for all merchants, but is especially helpful for those with a higher SKU count and those who place many WROs. Learn more.

💻 Developer API Improvements for Self-Service Testing  Connect & Build Anything
Merchants using ShipBob’s open API have a faster way of testing integrations with new Simulation APIs. With this release, developers can simulate marking an order as shipped and marking an order as delivered without requiring support from ShipBob. Learn more.

September 2022 🍂

🚢 FreightBob Now Sailing Weekly  Optimize Your Supply Chain
We are officially doing weekly freight sailings with FreightBob! Get unparalleled flexibility when sending freight to the US from China, without having to wait for specific sail dates. Enjoy guaranteed capacity via fast and affordable rates, just in time for the holidays. Learn more.

📦 FBA Prep Automation  Sell Everywhere
Tired of entering FBA prep orders on Amazon Seller Central and your ShipBob dashboard? Looking to reduce endless hours of data entry, and prevent orders from going on hold? We're excited to announce our newest FBA automation release for the United States!
With this release, you now have the ability to create FBA prep orders, and submit FBA prep parcel orders directly from the ShipBob dashboard without going back and forth between ShipBob and Amazon Seller Central. Once submitted in your ShipBob dashboard, orders will automatically appear in your Amazon account and eliminate the need for you to attach box or shipping labels to the orders. Learn more.

🌏 Amazon FBM Now Available for Australia, UK, and Select EU Marketplaces  Sell Everywhere
For the first time, ShipBob’s Amazon Integration for FBM now supports marketplaces outside of North America! We’ve updated our Amazon integration to support Amazon’s marketplaces in Australia, UK, and popular markets in Europe (France, Germany, Italy, Spain, and Poland).
The integration setup and settings are the same as the updated North America integration; You can easily sync your product catalog, orders (through manual, bulk and auto-sync options), shipment tracking, and inventory quantity between platforms. Learn more.

⚙️ Get Multiple WROs Developer API Endpoint   Connect & Build Anything    Optimize Your Supply Chain 
Merchants using ShipBob’s open developer API can now request for an array of multiple WROs, including expected and received inventory quantities for every item in each WRO. Previously, users could only retrieve WRO data one-by-one and only if they had the specific WRO ID. The new endpoint supports several query parameters, including multiple WRO IDs, WRO statues, Fulfillment Center IDs, and Purchase Order Numbers. Learn more.

🇬🇧 New Carrier, EVRi, in the UK   Grow Global  
EVRi (formerly known as Hermes) will be used for Standard domestic UK orders from ShipBob’s Birmingham and Manchester fulfillment centers. This will help us mitigate the impact of planned Royal Mail driver strikes.

🇺🇸 New Next-Day Carrier Services in the US  Optimize Your Supply Chain
We will be adding new US regional carriers with Next-Day service to provide faster shipping and improved margins for Standard domestic US orders, including: Veho: from Forrest Park, GA (ATL-1) and Atlanta, GA (ATL-2) starting September 6 (this is Next-Day delivery, but should expect 1-2 day delivery times due to pick-up schedules) BetterTrucks: from Cicero, IL (MDW-1) starting September 6 and TForce: from Moreno Valley, CA (ONT-1) starting September 13

🇺🇸 New Standard 5-Day Ship Option in the US  Optimize Your Supply Chain
We have added a new US ship option called “Standard 5-Day” that only includes services from the big 4 US carriers (DHL, FedEx, UPS, and USPS). This ship option is available by request through contacting Merchant Care or your Merchant Success Manager.

August 2022 🏖

🇬🇧 Second Fulfillment Center in the United Kingdom   Grow Global  
Due to the high demand in the United Kingdom, ShipBob added a second fulfillment center in Birmingham, England. With expanded coverage and capacity, you can accelerate your in-country growth while also shipping globally from the UK to anywhere in the world. Learn more. 

🛍 Inventory Sync by Retailer for Retail Dropshipping    Omnichannel  
Leveraging ShipBob’s EDI-enabled B2B Suite to fulfill orders for multiple retailer dropshipping programs? We’ve rolled out a new feature to automate inventory syncs across all of your retailers! When you enable the retailer inventory sync feature, ShipBob’s platform will share accurate and up-to-date inventory counts with your retailers, so that you don’t oversell or have stockouts. Connect with Merchant Care (or our Implementation team) to have this feature turned on. Learn more.

⚙️ Fulfil.io Integration    Connect & Build Anything  
To better support anyone using Fulfill.io, the popular ERP for ecommerce and wholesale, we’ve built a direct integration to unlock accurate and real-time communication between Fulfill and ShipBob for a better way to manage orders, inventory, and fulfillment in a single place at scale. Create and send WROs from Fulfill to ShipBob to have the inventory properly packaged and shipped to ShipBob, and automatically sync tracking information to ensure order records are updated between platforms for transparency. Learn more.

July 2022 🏖

🇮🇪 New EU location in Dublin, Ireland   Grow Global  
We’ve added additional capacity in the EU with a new fulfillment center located in Dublin. This site is ideal for Irish-based merchants. For merchants that want to reach their customers in mainland Europe, we still recommend our Poland location. Learn more. 

🌍 International shipping from any fulfillment center   Grow Global  
ShipBob now supports worldwide shipping from any of our fulfillment centers! Tap into endless growth opportunities by reaching customers in 200+ destinations from our US, UK, EU, Canada, and Australia fulfillment centers. If you want to edit which countries this is enabled for, follow the instructions here to turn on destination-based rules.

⚙️ New Amazon integration for FBM in North America    Omnichannel  
As Amazon makes improvements to their Seller Central page, we have updated our integration to ensure our customers don’t experience any delays or errors. You can easily sync your product catalog, orders (through manual, bulk and auto-sync options), shipment tracking, and inventory quantity. Learn more.

📦 New SendCloud integration to enable new carriers in Europe   Grow Global  
We’ve developed a new integration with European label vendor, SendCloud, to seamlessly add new carriers to our standard and expedited shipping options in Europe. Via SendCloud, a new standard carrier service, DHL Paket, has been added in our Poland fulfillment center. The average transit time for DHL Paket is 4-8 business days. Learn more. 

June 2022 🏖

📦 FBM Update: New North America Amazon Integration with Inventory Quantity Sync    Omnichannel  
Fulfill orders for Amazon's marketplaces in the US, Canada, and Mexico with our new and improved integration for Amazon Fulfilled by Merchant (FBM). Easily sync products and tracking like you did before, but now also enjoy faster order sync (from 2 hours to just 30 minutes) and a new inventory quantity sync that uses smart logic to sync your inventory counts between platforms every 15 minutes.

💻 New Claims Tool from Within the ShipBob Dashboard    Merchant Experience  
You can now create a claim directly from the Orders page of the ShipBob dashboard. From the Actions dropdown, choose Submit Claim. Or, click here directly to generate a claim.

 ！Edit Key Product Attributes When Submitting WROs    Merchant Experience  
When submitting a WRO, you will now see the option to update a product as a lot item, or toggle if an item is a dangerous good. Make these changes when creating a WRO to reduce time spent going back and forth between pages on the dashboard for a more seamless experience. Learn more.

May 2022 💐

⏰ Real-Time Tracking Upload for All Platforms    Shopper Experience  
Give your customers faster access to accurate order tracking with new real-time tracking for Shopify, Squarespace, Ebay, ShipStation, WooCommerce, BigCommerce, and BackerKit integrations. Order tracking details will automatically sync between ShipBob and store integrations within minutes (upgraded from previously 1-hour syncs).

🏷 Prop 65 Labels: Now Supporting API, Manual, Excel, & Edited Orders    Merchant Experience  
For all B2C orders shipping to California, you can rely on ShipBob to complete each order correctly and in accordance with Prop 65. Proposition 65 requires businesses to notify California residents of significant exposure to chemicals that cause cancer, birth defects, or other reproductive harm. Learn more.