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Why we're sharing our shipping data

The COVID-19 pandemic is the defining moment of this decade.

Business models are being flipped upside down. Ecommerce penetration made a decade leap in just a couple months and we went from the high teens to over 30% of retail happening online.

Standard supply chains have been turned inside out. All shipping carriers are seeing more volume every day compared to the holiday peak volume from last year. Some carriers are adjusting well, some are struggling, and everybody is adapting at different speeds to keep up with demand.

That is exactly why weโ€™re providing you, the brand builders, the creators, the operators, with insight into what weโ€™re seeing with the shipping carriers that ShipBob leverages within our fulfillment network across the United States like UPS, USPS, FedEx, and DHL.

We all know there have been carrier delays during the COVID-19 pandemic, but we want to present you with some real time data to highlight this. Please see what we put together below and if you have ideas on additional data you would like to see, please contact us with the form below. 

With all Merchants

ShipBob Status

ShipBob Shipping Status 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery, meaning the time it takes once an order is placed until the customer receives their order.

Support Performance 

The data below is a weekly snapshot of our customer support performance, including our time to first response and the time to full resolution. 

Product Releases 

Starting in January 2021, we started showcasing our product log of new releases. While we are releasing changes continuously across our merchant-facing application, our fulfillment engine, and our warehouse management system, we are highlighting only those most important to our customers.

Weekly insights into carrier performance, support times, and product releases.

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This data is aggregated across shipping zones for each respective ground service.

About the Data

Important Holiday Cutoff Dates

Shared by our carrier partners

FedEx Ground: 12/16

USPS Priority Mail: 12/17


UPS Ground: 12/13 



USPS First Class: 12/17


ShipBob Zone Index 

The data below is based on ShipBob's standard ground carrier transit times from click-to-delivery broken out by shipping zones across the United States.

Time to First Response

(times are in hours)



0.75

Time to Full Resolution

(times are in hours)



9.7


05.25.21

  • ๐Ÿ”Œ Walmart Integration and TwoDay Partnership ๐Ÿ”Œ
    We have a 
    new and improved Walmart Integration to support our merchants selling on Walmart Marketplace. Additionally, ShipBob is now an official partner of Walmartโ€™s TwoDay delivery program.  Merchants who partner with ShipBob get 2-day delivery with 100% coverage across the continental and the ability to increase Walmart.com conversions with 2-day delivery badges in filters, search results, and listings. Learn more about our Walmart TwoDay partnership and how to enable TwoDay.

  • ๐Ÿ’ต Origin and Destination Pricing for Global FCs ๐Ÿ’ต
    View Ireland, Canada, and UK based pricing in your merchant dashboard, in addition to destination-based pricing from all United States fulfillment centers.  
    Learn more here.


05.19.21

  • ๐Ÿšš Regional Carriers ๐Ÿšš
    We have added two new carriers to the ShipBob US carrier network to help provide you with reduced transit times, fast and affordable 
    2-Day Express coverage, and the ability to offset congestion with the larger carriers. Lone Star Overnight (LSO) will be servicing Texas to cover the greater Dallas-area fulfillment centers, including GV1, GV2, and Carrollton. OnTrac will be servicing the West Coast, including our Moreno Valley, CA fulfillment center.  ShipBob will automatically leverage these regional carriers when it is optimal.  
    Learn more here.

  • ๐Ÿ‡จ๐Ÿ‡ฆ Canada Returns ๐Ÿ‡จ๐Ÿ‡ฆ
    We now support the ability to purchase return labels when an order has been shipped from our Ottawa fulfillment center.


05.12.21

  • ๐Ÿš€ 2-Day Express Shipping ๐Ÿš€
    Get 2-Day Express Shipping on any ecommerce platform with ShipBob's new 2-Day Express ship option.  2-Day Express is available for all existing merchants, and provides you the ability to offer 100% 2-day shipping coverage to your customers across the continental US. 
    Learn more here.

  • ๐Ÿ—บ View FCs by Region on Location Page ๐Ÿ—บ
    Now merchants can view all ShipBob FCs by region on the locations page in the merchant web app. ShipBob recommends inventory distribution to be closer to your end customers and reduce shipping times and costs.


05.05.21

  • ๐Ÿ‡จ๐Ÿ‡ฆ Expedited Shipping for Canada ๐Ÿ‡จ๐Ÿ‡ฆ
    We enabled FedEx as a carrier for our Canada FC shipments. This will allow merchants to use an expedited service level for orders shipping from our Canada Fulfillment Center. FedEx will also be available for standard orders out of the Canada FC.


  • ๐Ÿ”‘ Add Shipment on Hold Webhook to Developer APIs๐Ÿ”‘
    We now support on hold order status webhook in our new developer APIs. This will allow merchants and partners to closely monitor when the status of their orders moves to on-hold in real-time. See 
    Documentation.


04.21.21

  • ๐ŸŽ Kitting Flow and Price Estimator ๐ŸŽ
    We launched a new and improved 
    kitting order creation process with a new price estimator that displays standard pricing upfront so merchants know how much each kit will cost. The new flow includes additional measures in place to ensure our Operations team is equipped with as much information as possible from the order itself for quick, efficient kitting services. Learn more here.

  • ๐Ÿ“ฆ Pick by lot for B2B orders ๐Ÿ“ฆ
    When creating B2B orders, merchants can now create orders that contain a specific lot ID/expiration date per product to unlock added flexibility and control over B2B fulfillment, especially for perishable goods, product versions, and retailer-specific timing. Learn more 
    here.

  • โš™๏ธReturn to sender (RTS) โš™๏ธ
    ShipBob merchants can now use merchant-defined actions for return to sender (RTS) returns. Select predefined actions to tell us what to do if an item is returned to ShipBob by the carrier without reaching the intended recipient. This can be especially helpful for merchants who use lot numbers and expiration dates to ensure we are restocking with lots in mind.  Learn more 
    here or watch this video.


04.07.21

  • โฑ Flexible and Customizable order import settings for Shopify Merchants โฑ: All Shopify merchants will now have the ability to delay the import of orders syncing in from Shopify. This gives you the ability to customize, cancel, change addresses, before importing orders into the ShipBob dashboard. Learn more.


03.19.21

  • ๐ŸššReceiving ๐Ÿšš: To help us improve receiving timelines and identify your inventory as it is delivered, weโ€™ve added a new field to provide Carrier details in addition to tracking details for your Warehouse Receiving Orders.  Learn more.


03.11.21

  • ๐Ÿ”ŒIntegrations ๐Ÿ”Œ: Building upon our partnership and existing integration, weโ€™ve launched an official ShipBob app listing in Shopifyโ€™s app store.

  • ๐ŸงนCleansweep Cancelled Orders ๐Ÿงน: Weโ€™ve enabled new functionality to help merchants clean sweep canceled orders, individually or in bulk, directly from the order page within the merchant dashboard.  Learn more.


02.24.21

  • ๐Ÿ‡ฌ๐Ÿ‡ง New International Fulfillment Center ๐Ÿ‡ฌ๐Ÿ‡ง: We have officially launched our ShipBob United Kingdom fulfillment center (centre?) in London, England! This is our third international location, joining Canada and Ireland. ShipBob UK is located in London near Heathrow airport and major logistics hubs.  As of today, merchants can request access to the United Kingdom fulfillment center within their ShipBob app, and orders will start shipping from these locations on March 2nd. Learn more about ShipBob UK here.

  • ๐Ÿ‡บ๐Ÿ‡ธ New US Fulfillment Centers ๐Ÿ‡บ๐Ÿ‡ธ: Weโ€™ve added two new US locations: Phoenix, AZ and Louisville, KY.  These new locations enable our merchants to distribute their inventory across more of our fulfillment centers and take advantage of faster shipping times to the West Coast and Midwest regions.  Merchants can request access and start generating WROs for these locations today, and orders will start shipping from these locations on March 2nd.

  • ๐ŸŽ Kitting ๐ŸŽ: Merchants who submit kitting requests will see a new and improved experience within their merchant app that includes a new kitting order type and order filtering capabilities.


02.11.21

  • ๐ŸššReceiving ๐Ÿšš: We've made the process for receiving floor loaded containers (FLC) easier for merchants. Merchants no longer need to configure boxes for container warehouse receiving orders (WROs), which will allow receiving times on FLCs to be faster.

  • ๐Ÿ”ŒAPI ๐Ÿ”Œ We have added a cancel shipment and order endpoint to our public developer APIs to reduce manual actions and increase automation.

  • ๐Ÿš€2-Day Shipping ๐Ÿš€ We have implemented several carrier improvements to our 2-day shipping logic to improve on-time delivery rates. For the past three weeks, the 2-day performance has been 88% across the continental United States and will continue to improve.


02.01.21

  • ๐ŸššReceiving ๐Ÿšš Updated label scanning process to our warehouse receiving order (WRO) arrival flow at our fulfillment centers as part of our ongoing commitment to improving and accelerating the receiving process. We have also made UI improvements to the WRO, including unique tracking numbers for WROs, visibility into who created the WRO, and better visibility to UROs comments. 

  • โฑ Order Pickup Logs โฑ See when an order has been sorted for carrier pickup and when the order has been picked up and by which carrier.

  • โฑ Manual On Hold Logs  When moving orders to on-hold manually, merchants can now see first name, last name initial, and company name, providing added transparency into who performed the action.

  • โฑ Manual SLA Updates โฑ Weโ€™ve added a log within order timelines to reflect manual SLA updates.

  • โฑ Merchant App Timezone โฑ We updated all pages within the merchant app to reflect local browser time zones.

  • ๐Ÿ”ŒIntegrations ๐Ÿ”Œ Order Desk is live in our app store.


01.02.21

  • New Fulfillment Center: We have officially launched our Wisconsin fulfillment center. You can start sending inventory there today.

  • Analytics Reporting Tool (ART): See all inventory on-hand across all fulfillment centers where you have inventory.

  • Badge & Timeline Log: Every time ShipBob will upgrade the shipping option for our merchants a badge will be added to the orders page and the shipment details page. In addition, a timeline log will appear providing additional information on the upgrade.

  • Integrations: Alloy, Arka, and Cymbio are live in our app store. 

Week ending June 4, 2021

Receiving Times

The data below shows how many business days it takes for ShipBob to identify inventory that arrives at our Fulfillment Centers and store it.

2-Day Shipping Performance


The data below is based on ShipBob's standard ground carrier 2-day shipping performance percentage.